Every item in this shop is printed after you order it. There is no warehouse and no shelf of spares. That shapes everything below.
Misprints, defects and damage
If your order arrives misprinted, defective, or damaged in transit, we replace it at no cost to you.
Email us within 30 days of delivery. Include your order number and a photo showing the problem. A photo of the printed area and of the shipping bag both help. Do not send the item back unless we ask you to.
Sizing
Sizes run differently between garments. Check the size guide on the product page before you order, and measure a sweatshirt you already own if you are between sizes.
Because each item is made for one person, we cannot accept a return for a sizing mistake. If the item that arrived is not the size printed on your order, that is our error and we will replace it.
Change of mind
We cannot take back an item simply because you no longer want it. Nothing we make can be resold to someone else.
Cancelling an order
Orders move into production quickly. Email us as soon as you can and we will cancel if nothing has been printed yet. Once printing starts we cannot stop it.
Wrong address
Check your shipping address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the postage. If the address was wrong because of our mistake, we cover it.
Lost in transit
If tracking stops moving, or the parcel is marked delivered and it is not there, contact us within 30 days of the last tracking update and we will sort it out.
Refunds
Where a refund is due, it goes back to the card or wallet you paid with. Your bank decides how fast it lands, usually within five to ten business days.
Getting in touch
Write to dmail@copcity.net with your order number in the subject line.